The following statement describes the privacy policy of Bonjour Barcelona. This policy is based on our fundamental objective of providing our visitors with quality information and resources while maintaining individual anonymity and privacy. Please send any comments you may have regarding this policy to [email protected]

1. GENERAL PROVISIONS

This privacy policy describes the way in which your personal data is collected and used by Bonjour Barcelona, brand of The Connect Agency S.L. whose registered office is located at Plaza Universitat 3, Planta 6, 08007 Barcelona in its capacity as data controller. Bonjour Barcelona endeavours to ensure a high level of protection of your personal data, in compliance with the EU Regulation nº2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

DPO: Clothilde Grumelo

It is your responsibility to review and understand this Privacy Policy before providing your personal data. If you do not agree with the Privacy Policy, please do not provide your personal data, access its websites and/or use its products and services.

Bonjour Barcelona may modify this policy at any time. These modifications will enter into force as soon as they are published on the site. Bonjour Barcelona therefore invites you to consult this document frequently.

2. DATA COLLECTED AND BASIS OF PROCESSING

The personal data collected are those that you give when you fill in the contact fields.

We collect the following information:
● Your identity and contact details (e.g. name, email address, postal address, telephone number, etc.);
● Socio-demographic information (e.g. your age, occupation, gender etc.) mentioned when you post a review or purchase a service;
● Information related to your (online) purchases, their follow-up as well as purchase invoices (e.g. selected items, delivery and billing address, product amounts, payment method, etc.);
● Information that you may be required to communicate to our customer service department;
● Information related to the use of the Website, in particular your navigation (e.g. pages visited, links clicked, etc). Some of this information may be collected via cookies when you browse our Website.

3. PURPOSE OF COLLECTION

Bonjour Barcelona uses your personal data to respond to inquiries and requests for information on the services offered. To this end, it may be necessary to call the user back by telephone or to communicate with the user by e-mail.

The provision of personal data in this context is voluntary. If the user does not provide such personal data, he/she will not be able to benefit from the corresponding services offered by the Bonjour Barcelona website, such as communication and downloading of documents.

When the user provides personal data on the website, he/she guarantees that he/she has received the necessary authorisations and consents from the persons concerned by this personal data if it concerns persons other than him/her and, if applicable, for the uses described in these general conditions of use.

4. LENGHT OF DATA STORAGE

Clothilde Grumelo only keeps the personal data of its users for the time necessary for the operations for which they were collected and in compliance with the regulations in force. Thus, data relating to customers is kept for the duration of the contractual relationship, increased by three (3) years for the purposes of promotion and prospecting, without prejudice to retention obligations or limitation periods.

Data related to prospects are kept for a period of three (3) years from the last incoming contact with the firm.

5. SAFETY OF YOUR DATA

Bonjour Barcelona endeavours to put in place the necessary precautions to preserve the confidentiality and security of the personal data collected and processed in order to prevent their deformation, damage, destruction or unauthorised access by third parties. It has put in place corresponding technical and organisational security measures.
Access to the data is limited to our authorised employees within the scope of their work or to potential service providers within the scope of performing a service.

You should note that the security of your personal information also depends on you.
Please do not communicate information via unsecured channels, for example when you are in public areas.

6. DATA SUBJECT’S RIGHTS

When Bonjour Barcelona processes your personal data, you have a series of rights set out below. You may exercise the rights of access, rectification, erasure, opposition, limitation of processing and portability of your data at any time and completely free of charge.
To exercise these rights, simply send an email to [email protected]. This email must be accompanied by a copy of an identity document and must contain details of the rights you wish to exercise. If your request is not complete, we will not be able to process your request.
You also have the right to lodge a complaint with the CNIL.